7. Setting Up the Triage Area

Canadian Paediatric Triage and Acuity Scale:
Implementation Guidelines for Emergency Departments

The triage area is generally the first area a patient views. It can make a lasting impression. Consideration should be given to comfort, privacy and a pleasing atmosphere. However, the nurse must have easy access and view of the arriving patients. Doors must accommodate wheelchairs and stretchers. Sinks and other equipment are needed to support universal precautions. A phone should be available, but only used for basic communication to registration desk or treatment areas.

The waiting room should have ample seating for patients, families and visitors. Families often need to bring extra support persons to assist with the care of siblings or to provide essential interpretation services. Ideally, children should wait in an area separated from the adult waiting area.

Rest rooms must be child appropriate, including low sinks and diaper change tables in both male and female facilities. Rest rooms must be wheelchair and stroller accessable. A private area must be available for breast feeding.

Pay phones and vending machines with appropriate drinks and food are needed. The waiting area and rest rooms must be cleaned frequently, and garbage bins emptied as often as necessary. If toys are provided there must be a system in place to ensure appropriate cleaning after each use.

Security arrangements must also be in place to ensure patient and provider safety.